Research Help for Circulation Students

In dictionary terms, a referral is an act of referring someone for consultation, review, or further action  

That is exactly what you are doing when you refer a library user to one of the subject librarians working at the Research Help desk

Do not respond to questions at the circulation desk with "No" or "I don't know"

Please consider these responses instead:

• "That's a great question, let me see if I can find someone who can help"
• "The librarian at the Research Help desk across the way will be able to sit down with you and show you the answer to your question"