Research Help for Circulation Students
What is a Referral?
In dictionary terms, a referral is an act of referring someone for consultation, review, or further action
That is exactly what you are doing when you refer a library user to one of the subject librarians
How to Phrase a Referral
Do not respond to questions at the circulation desk with "No" or "I don't know"
Please consider these responses instead:
- "That's a great question, let me see if I can find someone who can help"
- "A librarian in their office across the way may be able to sit down with you and show you the answer to your question"